![]() ![]() In the Trouble Ticket, include the details that you need the user accounts transferred, include the email addresses of the user accounts, they old key code and the new key code. Sometimes Best Buy seems to forget this step, so it will not hurt for you to be a bit proactive and submit it yourself just in case. Best Buy does NOT have access to the Webroot back-end to do this, and so they would need to submit a trouble ticket to do this. Here is the thing: a key code replacement requires action by Webroot Support to transfer the user account(s) for Password Manager from the old key code to the new one. Everything was installed months ago without issue, but now whenever I troubleshoot the program, it says that Webroot is incompatible. I've tried multiple downloads and running the program as administrator, but nothing happens. ![]() Once Best Buy has replaced the key code, you will want to submit a Trouble Ticket to Webroot Support. I recently reset my computer do to a faulty operating system and I cannot reinstall my Webroot AV. MAKE SURE you keep a copy of the old key code if you are using the Password Manager. ONLY Best Buy has access to replacement key codes for the Best Buy Subscriptions in the event a replacement is needed. Webroot Support cannot help with things if a new key code is required on a Best Buy subscription, but Best Buy can replace the key code for you. I do know that if you have used the key code too many times it CAN eventually be refused. chances are it will not work as you seem to have done it correctly, but they have to verify it before they will move on. Let Geek Squad try a remote session to re-install. The Geek Squad assisted with installingMicrosoft 365 and Webroot. It is adaptable for working from various locations. I was willing to give up the touchscreen for a lower price. I only use laptops, so this one was a good choice for me. The touch on the keyboard is perfect for me. OpenText NetIQ Advanced Authentication Tips & Info 0Īt this point it might be a good idea to give Geek Squad a call at 1800-GEEK-SQUAD. The sound is great, no need for earphones during my lessons.OpenText NetIQ Access Manager User Discussions 0.OpenText NetIQ Self Service Password Reset 0.OpenText NetIQ Advanced Authentication Discussions 0.OpenText NetIQ Access Manager Developer Discussions 1.NetIQ Access Manager Portfolio Tips & Info 0.Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 57.Webroot® Business Endpoint Protection 1135.Webroot Mobile Security for Android 941.Webroot® Consumer/Business - for Macs 371.Webroot® SecureAnywhere™ - Complete 3831.In fact one of the first things we recommend when troubleshooting is an uninstall and re-install to make sure everything is setup properly. Webroot® SecureAnywhere™ - Internet Security Plus 2469 Uninstalling isn't dangerous, so you can safely uninstall that version and install the Webroot version. ![]() Webroot® SecureAnywhere™ - Antivirus 6978. ![]()
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